Frequently Asked Questions
Everything you need to know about shopping with MOONSTAR USA.
What is the typical shipping time for domestic orders?
Standard shipping within the USA typically takes 3-7 business days. We also offer expedited shipping options at checkout for faster delivery.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are unworn, unwashed, and have all original tags attached.
How can I track my order once it has shipped?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Are your products ethically sourced?
Yes, MOONSTAR USA is committed to sustainable fashion. We work exclusively with manufacturers who adhere to fair labor practices and utilize eco-friendly materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I determine the right size for me?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit.